Apr 5, 2022Companies hiring conversation designersConversation technology is hot, and the people who build it are in demand. This includes conversation designers, the people who build flows, write dialogue, and do the many other things involved in getting a conversational experience launched (e.g. NLP/NLU, UX, data analysis, research, etc…). Demand for conversation designers is coming…Conversation Design6 min readConversation Design6 min read
Feb 3, 2022A Different Type of Not Working, and Then Looking for WorkIn June 2021, I left a job that I loved to take a break. A couple months later, I wrote about what I was doing “not working”, how it involved consciously resisting productive work and focusing on expanding in other ways. …Conversational AI4 min readConversational AI4 min read
Oct 19, 2021Salamuzik.com chatbot, a Tidio integrationPrevious reviews: Zoom, McDonald’s, Inbenta, Wysa, Tonal, NASA, Planned Parenthood, Lowe’s Recently I was googling an instrument I had never heard of (a daf), and ended up on the Salamuzik website. Once there, a chatbot popped up! …Chatbots6 min readChatbots6 min read
Sep 27, 2021Zooming in and out: lessons from dissertation writing and conversation designtl;dr Zoom out! You’ll learn new things. A dissertation is a long document. It’s the result of a lot of work, assembled into a single manuscript. It needs to be coherent at various levels of detail: the dissertation as a whole needs to tell a coherent story, but so does…Conversation Design8 min readConversation Design8 min read
Sep 21, 2021Zoom’s ChatbotPrevious reviews: McDonald’s, Inbenta, Wysa, Tonal, NASA, Planned Parenthood, Lowe’s Recognize the screenshot below? I bet you’ve seen it a thousand times! It’s the web page that shows when you click on a Zoom link to launch a video chat. Mostly I just wait for it to do its job…Conversation Design5 min readConversation Design5 min read
Sep 13, 2021A McDonald’s Chatbot, and Its Paradox.ai OriginsPrevious reviews: Inbenta, Wysa, Tonal, NASA, Planned Parenthood, Lowe’s A recent report on conversational AI in recruiting and talent acquisition gave McDonald’s as a case study. An opportunity for a conversation design review! Below we’ll look at the McDonald’s jobs chatbot and the chatbot company (Paradox.ai) behind it. I’ll also…Conversational AI9 min readConversational AI9 min read
Sep 9, 2021Review: Inbenta’s Draggable ChatbotPrevious reviews: Wysa mental health chatbot, Lowe’s chatbot, Tonal Home Gym Chatbot, Ask NASA Mars! ROV-E, Planned Parenthood’s Chatbot Roo I’ve recently been scanning conversational AI companies around the world, and came across Inbenta in this list. …Chatbots3 min readChatbots3 min read
Aug 26, 2021My Time Not WorkingAt the end of June, I left my job as Director of Conversation Design at Sensely, a health tech startup headquartered in San Francisco. I loved the people, the product, the company, and yet I felt I needed a change. …Sabbatical11 min readSabbatical11 min read
May 25, 2021Review: WysaPrevious reviews: Lowe’s chatbot, Tonal Home Gym Chatbot, Ask NASA Mars! ROV-E, Planned Parenthood’s Chatbot Roo While reading about Woebot, a mental health chatbot that uses CBT (cognitive behavioral therapy) techniques, I saw a mention of another player in the AI chatbot for mental health space, Wysa! …Chatbots7 min readChatbots7 min read
May 14, 2021Review: Planned Parenthood’s Chatbot RooPrevious reviews: Lowe’s chatbot, Tonal Home Gym Chatbot, Ask NASA Mars! ROV-E I was recently catching up with a friend in the world of conversation design, and she mentioned Planned Parenthood’s chatbot Roo. What an interesting use case! How would they approach conversation design for teens on the topic of…Chatbots4 min readChatbots4 min read
